- sales@thekinkroom.co.za
- 083 761 5810
We offer national shipping within South Africa for all eligible locations serviced by our chosen shipping providers. Please note that certain remote or restricted areas may be excluded from our shipping coverage. If your location is not eligible for delivery, you will be notified during the checkout process.
We strive to process and ship orders as quickly as possible. Orders are generally processed within 5-7 business days from the date of purchase. However, please allow for additional processing time during peak seasons or promotional periods.
We utilize reputable shipping carriers to ensure reliable and discreet delivery of your order. The available shipping methods will be displayed during the checkout process. Please select the desired shipping method that best suits your needs.
Shipping costs will vary depending on the shipping method selected, the weight of the package, and the destination. The applicable shipping charges will be calculated and displayed during the checkout process before you complete your purchase.
We understand the importance of discreet packaging for our customers’ privacy. All orders are shipped in plain and unmarked packaging to ensure confidentiality. The exterior package will not contain any logos, branding, or explicit descriptions related to the contents.
Delivery times may vary depending on your location, the shipping method chosen, and other factors beyond our control. Estimated delivery times will be provided during the checkout process. Please note that these are estimates and not guaranteed delivery dates. Delays may occur due to unforeseen circumstances, such as weather conditions or shipping schedules.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment online. Additionally, we may send periodic email notifications to update you on the progress of your delivery.
In the event of any delivery issues, such as lost or damaged packages, please refer to our Returns and Refunds Policy for instructions on how to resolve the matter. We will work with you to address any problems and ensure a satisfactory resolution.
If you have any questions or require assistance regarding your shipment, please contact our customer service team. We are available to assist you through email during our designated business hours.
By placing an order with us, you acknowledge and agree to comply with our national shipping policy. We reserve the right to modify or update this policy at any time without prior notice. Please review the policy periodically for any changes.
